FMCG dairy manufacturer with national distribution, five production sites, and ten distribution centers.
Five different plan versions existed at the same time.
Finance and sales working off different totals for the same month.
Production disconnected from what commercial teams were forecasting.
No single forecast owner, no agreed planning calendar, and no shared set of metrics.
Planning happened by phone calls, with no structured process behind it.
Five-day diagnostic scored the company at maturity level 2 out of 5 — reactive and siloed.
Identified three core gaps: no master data standards, no unified planning process, and no cross-functional KPIs.
Recommended quick wins included appointing a forecast owner, introducing a single planning calendar, and building a master planning file linked to CRM and ERP through Power Query.
The client commissioned the full implementation immediately after the debrief.
Within 9 weeks: a single forecast owner was in place and the business moved to one agreed demand plan. A master planning tool replaced over ten disconnected spreadsheets.
25% forecast accuracy improvement with clear visibility into which products should be stocked at which distribution center and why.
15% inventory reduction due to improved forecast which removed the need to produce and hold stock just in case.
A full KPI tree was introduced covering demand, supply, finance, and logistics.
After the first two supervised IBP cycles the team was ready for independent operation.