Leading IT infrastructure and services provider – government entity in GCC region
Low‑performing supplier contracts and underdeveloped procurement capabilities due to outdated SRM practices and fragmented policies.
The organization lacked a clear supplier development approach, limiting value from strategic suppliers.
Conducted comprehensive review of supplier relationship management.
Performed procurement capabilities assessment, identifying key gaps.
Designed a tailored SRM operating model and development program to strengthen supplier management approach.
Established a structured SRM model with clear supplier segmentation and differentiated engagement strategies.
Improved clarity in roles and processes, enabling more strategic supplier relationships and stronger contract performance.
Established comprehensive training program for sustainable capability uplift and value realization.